Cancellation Policy
Effective Date: June 2026
At Aegean Shore Excursions, we understand that travel plans can change. This Cancellation Policy explains the conditions under which cancellations, refunds, amendments, and no-show situations are handled.
By making a reservation with Aegean Shore Excursions, you agree to the terms outlined below.
1. Customer Cancellations
Cancellation requests must be submitted in writing by email or through our official communication channels.
The effective cancellation date is the date on which we receive your request.
2. Standard Shared Tours
For regular scheduled tours, the following cancellation policy applies:
More than 48 hours before the tour
✔ Full refund (100%)
Between 24 and 48 hours
✔ 50% refund
Less than 24 hours
No refund.
Same-day cancellation
No refund.
No-show
No refund.
3. Private Tours
Private tours require advance planning, private vehicles, guides and operational reservations.
Therefore:
More than 7 days
100% refund.
Between 3–7 days
50% refund.
Less than 72 hours
No refund.
4. Airport Transfers
Airport transfer cancellations:
More than 24 hours:
✔ Full refund
Less than 24 hours:
No refund.
5. Boat Trips
Boat trips are subject to weather conditions.
Customer cancellations:
More than 48 hours:
100% refund.
Within 48 hours:
No refund.
6. Cruise Passenger Delays
If your cruise ship:
- arrives late,
- changes itinerary,
- skips the port,
- is unable to dock,
we will evaluate each case individually.
Where possible, we will offer:
- Alternative departure time
- Alternative tour
- Full or partial refund depending on supplier conditions
7. Operator Cancellations
If Aegean Shore Excursions cancels a tour due to:
- Weather
- Safety concerns
- Mechanical issues
- Minimum participant numbers
- Government restrictions
- Force Majeure
Customers may choose:
- Full refund
- Alternative date
- Alternative tour
- Travel credit (where available)
8. Force Majeure
Refunds may differ in cases beyond our reasonable control, including:
- Natural disasters
- Earthquakes
- Wildfires
- Floods
- War
- Terrorism
- Epidemics
- Government restrictions
- Port closures
- Extreme weather
Whenever possible, we will work with customers to provide fair alternative solutions.
9. Medical Emergencies
If you are unable to attend due to a documented medical emergency, please contact us immediately.
Supporting documentation may be requested.
Refunds are considered on a case-by-case basis and are not guaranteed.
10. Refund Method
Approved refunds are processed using the original payment method whenever possible.
Refund processing times depend on:
- Payment provider
- Credit card issuer
- Banking institution
Typical processing time:
5–14 business days.
11. Booking Amendments
Customers wishing to change:
- Tour date
- Number of guests
- Pickup location
- Cruise information
should contact us as early as possible.
Changes are subject to:
- Availability
- Supplier approval
Additional charges may apply.
12. Late Arrivals
Customers arriving late at the meeting point may be considered a no-show.
The tour will not be delayed if doing so affects other participants or operational schedules.
13. Missed Pickup
If the customer is unavailable at the agreed pickup location and cannot be contacted, the reservation will be treated as a no-show.
No refund will be provided.
14. Unused Services
No refunds will be issued for:
- Missed tours
- Early departures
- Voluntary withdrawal
- Unused portions of any service
15. Third-Party Services
Some services are operated by carefully selected local partners.
Cancellation terms imposed by those suppliers may apply in addition to this policy.
Where applicable, customers will be informed before confirmation.
16. Special Events & Peak Seasons
Reservations made for:
- National holidays
- Public holidays
- Festivals
- Peak tourist periods
- Exclusive events
may be subject to different cancellation terms.
These conditions will always be communicated before booking confirmation.
17. Promotional & Discounted Bookings
Bookings made using:
- Promotional offers
- Special campaigns
- Discount codes
- Limited-time deals
may be non-refundable or subject to different cancellation conditions.
The applicable terms will be shown during the booking process.
18. Chargebacks
Customers agree to contact Aegean Shore Excursions before initiating a payment dispute or chargeback.
Fraudulent or unjustified chargebacks may be contested using supporting evidence including:
- Booking confirmations
- Payment records
- Voucher issuance
- Customer communications
- IP address logs
- Time-stamped reservation records
19. Contact Us
Cancellation requests may be submitted through:
info@aegeanshoreexcursions.com
Website
https://www.aegeanshoreexcursions.com
Available during business hours.
We recommend contacting us as soon as possible to maximize any potential refund eligibility.